Knowles Transport has announced an extension to its partnership with The Silver Spoon Company by another five years.
Over the past three years Knowles Transport has been responsible for all of The Silver Spoon Company’s handling, storage and distribution requirements and managing the company’s portfolio of products.
Bob Dunn, logistics manager at The Silver Spoon Company, said the partnership between the companies came about when the contract was put out to tender. He added that the extended contract has seen the two companies develop a “strong” working relationship.
More recently Knowles reportedly “rose to the challenge” when The Silver Spoon Company faced growing problems with storage and was able to assist in finding the firm a warehouse that held the storage capacity for an additional 5,000 pallets.
The group said that the “successful” partnership was strengthened by communication, with close collaboration between the two firms at every level.
Dunn said: “The commitment demonstrated by Knowles – from the warehouse to the board room – is consistent at every level. Knowles is proactive with their ideas, flexible and can quickly adapt to market demands and scale up quickly.
“We have an excellent working relationship and meet on a monthly basis and together consistently review the operation to further improve efficiency and productivity.”
He added: “Our relationship with Knowles has become a true partnership and as we have extended our product portfolio, Knowles has worked with us to develop a seamless delivery solution. They are an excellent fit for The Silver Spoon Company. They are agile, share our values and consistently push the boundaries
“They are totally aligned with our operation to ensure that whether delivering to a convenience store, a supermarket or a wholesaler they provide a level of service which is exemplary.”